Privacy Policy
Last updated: 2026-05-12
Arborist Tree Experts ("we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and your rights.
Information We Collect
Information You Provide
When you submit our contact or quote-request forms, we collect: name, phone number, email address, the service you're interested in, and any details you choose to include in the message field.
Automatically Collected Information
Like most websites, we use Google Analytics 4 (GA4) to understand how visitors use our site. GA4 collects:
- Pages viewed and time on page
- Approximate geographic location (city/region level)
- Device type, browser, and operating system
- How you arrived at the site (search engine, direct, referral)
- Click events on phone numbers and form submissions (so we can measure conversions)
GA4 uses cookies and may set persistent identifiers. You can opt out via Google's Analytics Opt-Out browser add-on.
How We Use Your Information
- To respond to your quote requests and contact submissions
- To schedule and provide tree services you've requested
- To send invoices and follow-up communications related to work performed
- To improve our website and services based on aggregate analytics
- To comply with legal obligations (tax records, insurance documentation)
How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only with:
- Service providers who help us operate the website (e.g., web hosting, analytics, form processing via web3forms)
- Insurance carriers when you ask us to coordinate or bill an insurance claim on your behalf
- Government authorities when required by law (subpoena, audit, court order)
Cookies
Our website uses cookies for analytics (GA4) and essential site functions. You can disable cookies in your browser settings, but some site features may not work correctly.
Data Retention
We retain quote-request information for as long as needed to respond and follow up. Customer records (job details, invoices) are retained for at least 7 years for tax and insurance purposes. Analytics data is retained per Google Analytics defaults (typically 2-14 months).
Your Rights
You can request access to, correction of, or deletion of your personal information by calling us at (386) 210-3077. We will respond within 30 days.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect information from children under 13.
Changes To This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top will reflect the most recent change. Material changes will be highlighted on the website.
Contact
Questions about this policy? Call (386) 210-3077.